Return Policy

If, for any reason, you would like to return purchased wine, you may do so within 15 days. Products must be returned in new condition, including the original packaging. Shipping costs for returns are the responsibility of the customer.

If you encounter any difficulties with reshipment, please contact info@cavernadovinho.com, and we will guide you through the process. Caverna do Vinho will not accept returns with unpaid shipping charges.

Once we confirm the quantity and condition of the returned merchandise and find no irregularities, we will notify the bank that manages your card on the same day we receive the product. We will request a refund to the cardholder for the purchase price of the returned product, minus the original shipping costs - *which are the responsibility of the customer*. An email confirming the refund will be sent.

In the case of order cancellation:

• If the product has not yet been shipped, the customer will receive an immediate refund of the full amount paid.
• If the cancellation occurs after the wines have been shipped, we will refund only the value of the purchased product. Freight costs will not be refunded, and the return of the merchandise will be the customer’s responsibility.